Patient Care Records
Patient Care Records include medical records from transports and patient balance verification.
Important Note for Patient Care Records Requests:
Please note: If you are the patient, you will be required to submit a copy of your Driver’s License/government photo identification.
If you are not the patient:
- You will be required to submit a copy of document(s) granting legal authority to the requestor. For example, a designation of legal guardianship or medical power of attorney.
- You will be required to submit a copy of the requestor’s Driver’s License/government photo identification.
Public Records
We are committed to transparency and providing timely access to public information.
Important Note for Public Records Requests:
For Fire Marshal reports and storage tank records pertaining to addresses in unincorporated Pierce County, please contact the Pierce County Fire Prevention Bureau at (253) 798-7179 or visit www.piercecountywa.gov/980/Fire-Prevention-Bureau.
For storage tank records in the City of Puyallup, please contact the City Clerk’s Office at (253) 841-5480 or visit www.cityofpuyallup.org/175/City-Clerk.
For all other records requests and related questions, please call (253) 538-6400 or email [email protected].
Records requests can be made using one of the following six methods:
1.) Online Form:
2.) Email: [email protected]
3.) Phone: 253-538-6400
4.) Mail: PO Box 940 Spanaway, WA 98387
5.) Fax: 253-276-6770
6.) In Person: 1015 39th Ave #120 Puyallup, during normal business hours (M-F, 8:30 a.m. to 4:30 p.m.) (Please make an appointment)
For all other records request related questions, please call (253) 538-6400 or email [email protected].
Frequently Asked Questions
For balance verification, please submit a patient care records request.
For all other billing inquiries, please contact:
Systems Design West
360-394-7010
Toll Free (800) 238-9398
PO Box 3510
Silverdale, WA 98383
CPFR must acknowledge a public records request within five business days. The acknowledgement may be to provide the requested records but may also be to indicate a timeframe within which CPFR may reasonably fulfill the request.
RCW 42.56.520 provides that a response to a request for public records must be made within five (5) business days after receiving a request. Weekends and observed holidays by CPFR are excluded in the calculation.
For patient care records requests, CPFR must make patient care records available to a patient within fifteen (15) business days of the request per RCW 70.02.080.
While the State of Washington strongly encourages disclosure of public records, state law does allow for some information to be withheld. These exemptions are listed in the Public Records Act (RCW 42.56). Other exemptions are found elsewhere in Washington law, and in Federal law.
Many of the exemptions are designed to protect the privacy rights of other individuals. Other exemptions are designed to protect investigative functions of law enforcement and other agencies with investigative responsibilities, as well as the legitimate business interests of other citizens.
If the requested records contain redactions or are withheld due to exemptions, the applicable RCW or other law will be referenced as the reason for redaction/withholding.
The preferred method of providing public records is via email. By request, records may also be mailed, faxed, or observed in person at the CPFR Administrative & Operations Center during normal business hours.
No. Once CPFR receives a public records request, the request itself becomes a public record of CPFR. A request may be made for that document, which would be provided to the requestor.
CPFR will need contact information to communicate with you about your request. The amount of personal data you submit beyond that will be at your discretion.
If records contain information that may affect others and may be exempt from disclosure, CPFR may send a notice to those parties informing them of the request prior to providing records to the requestor.
There is no fee for processing public records requests if records are sent via email. If hardcopy public records are requested, the fee is $0.17 ($0.26 for color) per page after the first 10 pages. There is a $5 fee for delivery of records on a CD.
For patient care records requests, if hardcopy medical records are requested, the fee is $1.00 per page after the first 10 pages up to 30 pages and $0.75 thereafter. There is a $20 clerical fee for processing medical records requests greater than 10 pages. There is a $5 fee for delivery of records on a CD.